Frequently Asked Questions

Account deletion requests are currently handled by email. Please write to support@zayush.com from your registered email address. Your request will be verified before your account and data are deleted, in line with company policy and applicable legal requirements.

Log in, tap Book, choose your service(s), pick a date, time and address, accept the consent, then pay to confirm. Your booking is confirmed once payment succeeds.

Yes. Add a family member in your profile and select them while booking, or enter the patient details during booking.

Yes. Set the number of days when booking and we generate one visit per day automatically. Pricing is calculated per day and shown before payment.

Open the booking and choose Cancel. Cancellation windows and any charges follow the Cancellation Policy published on the platform.

Approved refunds are returned to your original payment method within the timeline published on the platform.

Healthcare services require your informed consent. You accept the Terms, Privacy Policy and service consent before booking; we record the version and time of acceptance.

Enter your coupon code during booking. Valid coupons are applied to your total after server-side validation and shown in the payment summary.

For certain services we ask whether you already have the required equipment (Yes / No / Not Sure / Not Applicable) so the professional can prepare. You can add a note describing what you have.

A tax invoice is available after payment and a completion receipt after the service is completed. Download both as PDF from the booking details.

ZAYUSH operates in selected serviceable cities, which appear while booking and in address forms. We are expanding continuously — only active cities are shown.

You receive updates by email and in-app notifications (and WhatsApp where enabled) for confirmations, assignment, visit status and completion.

Payments are collected securely via UPI, cards, net-banking and wallets are supported. Payment happens immediately after you create the booking.

Yes. Every payment is verified on our server before a booking is confirmed. We never store your full card number, CVV or UPI PIN.

Right after you create the booking. A professional is assigned only after your payment is successful.

Your personal and medical data is used only to deliver and document your service, with role-based access and encryption in transit. See our Privacy Policy for details.

Yes. Every professional completes KYC (ID, qualification and background checks) and is verified before they can accept assignments.

For services where this option is enabled, you can select Male, Female or No Preference during booking, and we honour it while assigning.

Email support@zayush.com / Call +919116662629 or use the in-app WhatsApp / Call buttons on the support screen. Our team will assist you.