Refund Policy

The following is drawn from the ZAYUSH Healthcare Services Official Policy & Governance Handbook.

5.14 Refund Policy

Amounts paid for services that are cancelled without charge, not delivered, or cancelled by the Company are eligible for a refund to the original payment method, subject to the applicable refund terms. Where a delivered service is the subject of a substantiated quality complaint, the Company may, following review, offer an appropriate remedy, which may include re-service, partial refund, or full refund. Refund decisions are communicated with reasons.

Where a refund is approved, it will generally be processed to the original payment method within 7–10 working days, subject to the processing timelines of the respective bank, card issuer, UPI provider, or payment service provider.

In case of a duplicate payment or a technical/payment processing error where the amount has been debited but the transaction is unsuccessful or not confirmed, the applicable amount will be refunded or reversed to the original payment method, subject to applicable payment-system rules and processing timelines.